Healthy Eating Advice – FAQs
Healthy Eating Advice – Frequently Asked Questions
Do you offer click and collect?
Yes, we offer the click and collect facility for online purchases. Please allow for your order to be processed before coming to collect your item. Orders placed at any time will be processed the following day, Monday through Friday.
How do I know when my order is on the way?
When your order has been processed and payment taken you will receive a confirmation email. Please ensure you have provided a valid email address when placing orders. You should receive your order within 2-3 business days.
What are your opening hours instore?
Our general hours are 9-6, Monday through Saturday. We open Sundays in summertime usually from 12-6. We open most bank holidays usually from 12-5 or 6. You can keep an eye on our Facebook page for more up to date information.
Can I return a product I’ve bought online?
If for some reason you need to return a product please contact us within 10 working days. Products must not be tampered with or opened in order for us to accept the return.
I am looking for a product but I can’t find it online?
If the product you are searching for isn’t online please email hello@simplesimons.ie or ring 0749723690 and we will try our best to help you out.
I am taking prescribed medication, can I take a supplement?
We encourage customers to always check with their medical practitioner before taking a new supplement.
I need some advice, who can I contact?
The quickest way to reach us in by phone on 0749723690. Alternatively you can email us hello@simplesimons.ie
How do I know my transaction is secure?
We use a reputable third party website to process all of our payments so we do not hold any of your card details.